1. Service Description

SobrePoxi offers specialized services in the design, manufacturing and installation of custom epoxy resin furniture and epoxy floors. Our process includes initial consultation, custom design, material selection, artisanal manufacturing and professional installation.

We work with high-quality epoxy resins, select woods and premium materials to create unique pieces that combine functionality, durability and exceptional aesthetics.

Our services include river tables, countertops, decorative floors, custom furniture and epoxy solutions for commercial and residential spaces, with quality guarantee and after-sales service.

2. Definitions

• SobrePoxi: Company specialized in the design, manufacturing and installation of custom epoxy resin furniture and epoxy floors.
• Client: Any individual or legal entity that requests quotes, hires or uses our manufacturing and installation services.
• Services: Custom design, manufacturing, installation and maintenance of epoxy resin furniture and epoxy floors, including technical advice and warranties.
• Project: Specific contracted work that includes design, materials, manufacturing and installation of epoxy products according to agreed specifications.
• Quote: Detailed commercial proposal that includes technical specifications, materials, delivery times and costs of the requested project.

2. Registration and User Account

2.1 Registration Process

To access our services, you must create an account by providing a valid email address. The registration process is designed to be simple and require only essential information:

• A valid email address that will be your primary identifier.
• A password that meets our minimum security requirements.
• Optionally, a profile picture that you can add or modify later.

By registering, you declare and guarantee that:

• You are at least 18 years old or have the consent of your parents or legal guardians.
• The information provided is accurate, true, current, and complete.
• The email address provided belongs to you legitimately.
• You are not impersonating another person or entity.

2.2 Account Security

The security of your account is fundamental for us, but it also depends to a great extent on your actions. To keep your account secure:

• Use a unique and strong password that you do not use in other services.
• Maintain the confidentiality of your access credentials at all times.
• Do not share your password or login information with third parties.
• Log out after using our services, especially on shared devices.
• Notify us immediately if you detect suspicious activity or unauthorized access to your account.

2.3 Client Responsibilities

By hiring our services, the client commits to fulfill the following responsibilities to ensure project success and the quality of the final result.

• Provide accurate information about the space, measurements and project specifications
• Facilitate access to the installation site on agreed dates
• Make payments according to the schedule established in the quote
• Prepare the space according to the technical instructions provided
• Communicate any changes or modifications before manufacturing begins
• Maintain adequate environmental conditions during the curing process

3. Project Process

3.1 Initial Consultation and Quote

Our process begins with a detailed consultation to understand your needs and provide an accurate quote:

• Space evaluation and precise measurements
• Analysis of technical and aesthetic requirements
• Material and finish selection
• Detailed quote with work schedule

3.2 Design and Approval

Once the quote is accepted, we proceed with the custom design:

• Creation of 3D designs and photorealistic renders
• Reviews and adjustments based on client feedback
• Final design approval before manufacturing

3.3 Manufacturing and Installation

Manufacturing and installation are carried out with the highest quality standards:

• Artisanal manufacturing with premium materials
• Quality control at each stage of the process
• Professional installation by specialized technicians
• Delivery with warranty and care manual

4. Client Data and Privacy

4.1 Information Collected

To provide our design and manufacturing services, we collect the information necessary for the project:

• Contact information (name, phone, email, address)
• Project specifications (measurements, materials, design)
• Space photographs and design references
• Billing and payment information

4.2 Information Usage

Your information is used exclusively for:

• Design and manufacture products according to your specifications
• Coordinate project installation and delivery
• Process payments and generate invoices
• Provide warranty and after-sales service
• Create portfolio with your express consent

4.3 Data Protection

We implement strict security measures to protect your information:

• Secure storage of project files and photographs
• Restricted access only to authorized personnel
• Encryption of sensitive and financial data
• Confidentiality policies for the entire team
• Secure deletion of temporary data

5. Acceptable Use

By using our services and website, you agree to:

• Provide truthful and accurate information about your project
• Respect the intellectual property rights of our designs
• Use our services only for legitimate purposes
• Maintain respectful communication with our team
• Comply with payments according to agreed terms

It is prohibited to:

• Reproduce or copy our designs without authorization
• Use our photographs or content without permission
• Make unauthorized modifications during installation
• Interfere with our team's work process
• Request work that violates local regulations

6. Modifications and Communications

6.1 Modifications to the Terms

SobrePoxi reserves the right to modify these Terms and Conditions at any time:

• Modifications will take effect immediately after publication on our website.
• For significant changes, we will notify clients via the provided email address.
• Continued hiring of our services after such changes constitutes your acceptance of them.
• We recommend periodically reviewing these Terms.

6.2 Communications

For important communications related to your project:

• We will use the email address provided in your quote.
• Direct communication during the project process.
• Prominent notices on our website.
• Notifications on our official social media.

7. Cancellation and Termination

Cancellation conditions vary depending on the project stage:

• Before manufacturing begins: cancellation without penalty
• During manufacturing: work completed plus materials will be charged
• After installation: cancellations not accepted, warranties apply

SobrePoxi may terminate service in cases of:

• Non-compliance with payments according to agreed schedule
• Violation of these terms and conditions
• Technical impossibility to carry out the project

In case of termination, project data will be handled according to our Privacy Policy and a final report of work completed will be provided.

8. Limitation of Liability

SobrePoxi is committed to providing high-quality services, however, our liability is limited to:

• Manufacturing defects covered by product warranty
• Installation errors made by our technical team
• Damage caused by defective materials under our control

We will not be liable for:

• Damage caused by improper use or lack of maintenance
• Modifications made by third parties without authorization
• Damage from extreme environmental conditions not foreseen
• Indirect or consequential losses

Our total liability will not exceed the value of the contracted project. This limitation does not apply in cases of gross negligence or willful misconduct.

9. General Provisions

These Terms and Conditions constitute the complete agreement between the client and SobrePoxi regarding the provision of design, manufacturing and installation services for epoxy products.

• If any provision is invalid, the rest remains in force
• These terms are governed by the laws of Colombia
• Any dispute will be resolved in the competent courts of Bogotá, Colombia
• Specific project contracts complement these general terms

SobrePoxi's failure to exercise any right does not constitute a waiver thereof. These terms prevail over any contradictory conditions from the client.

10. Contact Information

If you have questions about these Terms and Conditions or wish to request our services, you can contact us: