1. Information we collect

1.1 Directly provided data

We collect the following information necessary to provide our epoxy resin furniture and epoxy flooring services:

• Contact information: Name, surname, email address, phone number and address to communicate with you and deliver our products.
• Project information: Details about the type of furniture or epoxy floor you want, dimensions, project location and design preferences.
• Billing information: Data necessary for billing and payment processing of our services.
• Space photographs: Images of the area where the project will be carried out to evaluate and plan the work.

1.2 Data associated with your activity

To provide better service and project tracking, we also collect:

• Quote history: Record of requested quotes and consulted projects to provide better follow-up.
• Project data: Information about completed projects, installation dates, materials used and applicable warranties.
• Communications: Record of inquiries, calls and messages to improve our customer service.
• Design preferences: Preferred styles, colors and finishes to customize future proposals.

1.3 Automatically collected data

We collect certain technical information when you visit our website:

• IP address: For website security and geographic analysis of our visitors.
• Device information: Device type, operating system and browser to optimize the browsing experience.
• Cookies and similar technologies: To remember your preferences and improve website functionality.
• Browsing data: Pages visited, time spent and products viewed to improve our content.
• Referral information: How you arrived at our website to better understand our marketing channels.

2. How we use your information

We use your personal information exclusively for the following purposes:

2.1 Essential purposes

• Service provision: Design, manufacture and install epoxy resin furniture and epoxy floors according to your specifications.
• Project communication: Keep you informed about your project progress, delivery dates and any necessary changes.
• Quotes and budgets: Prepare detailed quotes and personalized budgets for your projects.
• Billing and payments: Process payments, issue invoices and manage financial aspects of our services.
• Warranties and support: Provide after-sales support and manage warranties for our products and services.

2.2 Secondary purposes

• Service improvement: Analyze completed projects to improve our design, manufacturing and installation processes.
• Marketing and promotions: Send you information about new designs, epoxy resin techniques and special offers on our services.
• Product development: Create new designs and techniques based on our customers' preferences and needs.
• Testimonials and portfolio: With your consent, use photographs of completed projects to showcase our work on our website and social media.

2.3 Legal compliance

• Legal obligations: Comply with our legal obligations and regulations.
• Dispute resolution: Resolve disputes and enforce our legal agreements.
• Fraud prevention: Protect against fraudulent or abusive activities.

3. Legal basis for processing

We process your personal data based on the following legal bases:

• Contract execution: When you request a quote or hire our services, we process your data to fulfill our contractual obligations for design, manufacturing and installation.
• Consent: For marketing activities, use of project photographs in our portfolio and promotional communications about new services.
• Legitimate interests: To improve our manufacturing processes, develop new designs, maintain the quality of our services and protect our business.
• Legal obligation: To comply with tax, accounting and regulatory obligations related to our construction and manufacturing services.

4. Information sharing

We commit to not sell, rent, or commercialize your personal data. We share your information only in the following circumstances:

4.1 Material suppliers

We share technical specifications with our epoxy resin and material suppliers to ensure quality and availability of products needed for your project:

• Epoxy resin and specialized material suppliers.
• Transportation and logistics services for material delivery.
• Payment processors for secure transactions.
• Subcontracted installation services when necessary.

All these providers are contractually obligated to protect your information and use it exclusively for the specific purposes of the agreed project.

4.2 Legal requirements

We may disclose your information when required by law:

• In response to legal requests from public authorities.
• To protect our legal rights or defend against legal claims.
• To investigate, prevent, or take measures regarding illegal activities.
• In exceptional circumstances to protect the personal security of users or the public.

5. Data security

We implement appropriate technical and organizational measures to protect your personal data and project data:

Project data protection

• Secure storage: We protect photographs, technical specifications and design details with advanced encryption.
• Restricted access: Only authorized personnel involved in your project have access to your information.
• Confidentiality: We maintain strict confidentiality about your projects and do not share photographs without consent.
• Secure backups: We perform encrypted backups of project data to prevent losses.

Operational security

• Team training: Our staff is trained in the secure and confidential handling of client information.
• Installation protocols: We implement security measures during visits and installations at your property.
• Secure deletion: Temporary data and work files are securely deleted upon project completion.
• Regular audits: We conduct periodic evaluations of our security practices and data handling.

Although we implement reasonable safeguards and maintain the confidentiality of your projects, no security system is completely impenetrable. We cannot guarantee absolute security of your information.

6. Data retention

We retain your personal information for different periods depending on the type of data and its purpose in our manufacturing and installation services:

7. Your rights

Depending on your location, you may have various rights regarding your personal data:

• Access: Right to request a copy of your personal information.
• Rectification: Right to request the correction of inaccurate or incomplete information.
• Elimination: Right to request the deletion of your personal information in certain circumstances.
• Restriction: Right to request the limitation of the processing of your information.
• Portability: Right to receive your personal information in a structured and transferable format.
• Objection: Right to object to the processing of your personal information.
• Revocation of consent: Right to withdraw your consent at any time.

To exercise any of these rights, contact us using the information provided at the end of this policy.

8. Cookies and similar technologies

We use cookies and similar technologies for various purposes related to the functionality of our platform:

• Essential cookies: Necessary for the basic operation of the site and the login system.
• Session cookies: Maintain your active session while using our services.
• Security cookies: Help detect fraudulent activities and protect your account.
• Analytics cookies: Allow us to understand how users interact with our platform.

You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of our services.

9. Children's privacy

Our services are not directed to persons under the age of 18. We do not knowingly collect personal information from minors. If we discover that we have collected personal information from a minor without parental consent, we will take measures to delete that information as soon as possible.

If you are a parent or guardian and believe that your child has provided personal information to us, please contact us so that we can take the appropriate measures.

10. International data transfers

Your personal data may be transferred and processed in countries different from the one in which you reside. These countries may have different data protection laws than those of your country.

When we transfer your data to other countries, we implement appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy, such as:

• Transfers to countries with adequacy decisions.
• Use of approved standard contractual clauses.
• Implementation of additional technical and organizational measures when necessary.

11. Changes to this policy

We may periodically update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons.

• Modifications will take effect once the updated Privacy Policy is published.
• For significant changes, we will notify you through a visible notice on our platform or by sending an email.
• We recommend reviewing this policy periodically to stay informed about how we protect your information.

12. Contact

If you have questions, concerns, or requests related to this Privacy Policy or the processing of your personal data, you can contact us through:

• Email: info@handsmadeart.com
• Contact form on our platform
• Postal address: [Physical address of the company]

We commit to responding to any inquiries or requests within a reasonable time frame and, in any case, within the time limits established by applicable law.